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www.asponline.com - Association of Support Professionals—Tech Support Benchmarks & Best Practices

Association of Support Professionals—Tech Support Benchmarks & Best Practices

... Training Salary Survey www.salary.com www.salaryexpert.com www.culpepper.com ASPonline.com > Jobs AASSPP members may post ... at www.caliperls.com . Summary Manage all aspects of remote regional service staff, customer issue management, and regional budget. Remote field service engineers provide diagnosis and service on Caliper manufactured instruments. Essential Duties and Responsibilities The following is a listing of the results/accomplishments expected in performing the job and the job�s essential or most important functions and responsibilities by which people achieve the results. 1. Responsible for hiring, coaching, and mentoring field engineers in the areas of customer relations in order to provide a high level of professionalism for our customers. 2. Assist in defining the training needs for service engineers. 3. Responsible for budget forecasting and managing the region within budget. 4. Responsible for managing product installations, validations, billable services, warranty services, and contracted services in the region. Supports other regions and international locations as required. 5. ...
www.asponline.com/classifieds.html - 53 kB