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www.asponline.com - Association of Support Professionals—Tech Support Benchmarks & Best Practices

Association of Support Professionals—Tech Support Benchmarks & Best Practices

... click here . Customer Service Regional Manager — SE Region Requisition # 07-034 ... lead a team of product support managers. We are looking for someone who ... 5+ years experience as a senior manager in the technical support environment Solid ... with Customer Relationship Management systems, including case handling, escalation processes, etc. (especially the ... calls, as appropriate * Document support cases and resolutions, suggesting & writing knowledge ... issues for development team * Escalate cases when necessary * Actively contribute to ... SOP's; escalate to department and regional managers when necessary Update call history with ... subject line. (Job posted 8/23/07) ECare Manager Job Description: This position is responsible ... and motivating these reps. The E-Care Manager, reporting to the VP of Customer ... traditional inbound call center. The E-care Manager will create operational excellence in this ... Engineer, Senior Investigative Software Engineer The Manager of Technical Support will lead the ... problem solving skill to resolve. The Manager of Technical Support will be responsible ...
www.asponline.com/classifieds.html - 53 kB