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processing or spreadsheet programs into computer as
directed. EXPERIENCE: AA degree or ... resolves software and
hardware problems of computer users by performing the
following duties: ... users experiencing
problems with hardware, software, networking, and other
computer-related technologies. Passes server and network
issues to Server/Network Administrator. Interviews user to
collect information about problem and leads user through
diagnostic procedures to determine source of error. Handles
problem recognition, research, isolation, resolution, and
follow-up for routine user problems. Refers more complex
problems to supervisor or technical staff. Logs and tracks
calls and IT request forms using problem management
database, and maintains history records and related problem
documentation. Prepares standard statistical reports,
analyzes and evaluates incident reports and makes
recommendations to reduce help line incident rate.
EXPERIENCE: AA degree or equivalent from TTWWOO-year college
or technical school; or SSIIXX months to OONNEE year related
experience and/or training; or equivalent ... www.rcscw.com/management/Employment.htm - 15 kB