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www.rcscw.com - open

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... word processing or spreadsheet programs into computer as directed. EXPERIENCE: AA degree or ... resolves software and hardware problems of computer users by performing the following duties: ... users experiencing problems with hardware, software, networking, and other computer-related technologies. Passes server and network issues to Server/Network Administrator. Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error. Handles problem recognition, research, isolation, resolution, and follow-up for routine user problems. Refers more complex problems to supervisor or technical staff. Logs and tracks calls and IT request forms using problem management database, and maintains history records and related problem documentation. Prepares standard statistical reports, analyzes and evaluates incident reports and makes recommendations to reduce help line incident rate. EXPERIENCE: AA degree or equivalent from TTWWOO-year college or technical school; or SSIIXX months to OONNEE year related experience and/or training; or equivalent ...
www.rcscw.com/management/Employment.htm - 15 kB