Careers at tw telecom ...
Network Analysts, field technicians, the Engineering group,
Tier III, and various vendors in ... for disseminating
technical information to work groups internal to and
external to the NOC. Service Delivery Specialist –
Responsibilities include receiving orders from sales and
processing in appropriate systems, follow up to completion.
Begin order process within tw telecom and process to vendors
as necessary. Handles the more complex orders. Provides
FOC’s to appropriate parties. Customer Maintenance
Analyst – The CMA is a position that is expected to
provide adequate support for the NOC SSMG, TSMG and INOC. It
is structured to provide the basic overall knowledge of
systems, policies and procedures to be able to support the
Maintenance environment. Acts as first point of contact for
all customer complaints and network troubles. Maintains the
trouble ticket database. Routes technicians as needed for
trouble calls, system alarms, and customer service. Acts as
coordinating element for all troubles ... www.twtelecom.net/about_us/careers.html - 24 kB