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www.twtelecom.net - Careers at tw telecom



Careers at tw telecom  
... Network Analysts, field technicians, the Engineering group, Tier III, and various vendors in ... for disseminating technical information to work groups internal to and external to the NOC. Service Delivery Specialist – Responsibilities include receiving orders from sales and processing in appropriate systems, follow up to completion. Begin order process within tw telecom and process to vendors as necessary. Handles the more complex orders. Provides FOC’s to appropriate parties. Customer Maintenance Analyst – The CMA is a position that is expected to provide adequate support for the NOC SSMG, TSMG and INOC. It is structured to provide the basic overall knowledge of systems, policies and procedures to be able to support the Maintenance environment. Acts as first point of contact for all customer complaints and network troubles. Maintains the trouble ticket database. Routes technicians as needed for trouble calls, system alarms, and customer service. Acts as coordinating element for all troubles ...
www.twtelecom.net/about_us/careers.html - 24 kB

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