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www.twtelecom.net - Careers at tw telecom

Careers at tw telecom

... activity as it pertains to installation, maintenance and repair in the city network. ... Senior Management. National Operations Center ^^ Maintenance Network Analyst – This position is ... Provides FOC’s to appropriate parties. Customer Maintenance Analyst – The CMA is a position that is expected to provide adequate support for the NOC SSMG, TSMG and INOC. It is structured to provide the basic overall knowledge of systems, policies and procedures to be able to support the Maintenance environment. Acts as first point of contact for all customer complaints and network troubles. Maintains the trouble ticket database. Routes technicians as needed for trouble calls, system alarms, and customer service. Acts as coordinating element for all troubles with customers and Division Operations. Perform escalations, internal and external, for customer troubles. Interfaces with all internal and external agencies on escalations Provisioning Network Analyst – This position is responsible for processing customer orders, configuring edge equipment, ...
www.twtelecom.net/about_us/careers.html - 24 kB