www.uia.net - Employment Opportunities and ULTIMATE Internet Access
Employment Opportunities and ULTIMATE Internet Access ... not required. Must
be articulate and project an up-beat and friendly
personality on the telephone. Physical Requirements:
Constant computer typing and mousing. Near constant sitting
at workstation. Near constant use of telephone with or
without headset. Tier II Support Admin (Ontario, Ca) GENERAL
PURPOSE OF THE POSITION: This position is part of a small
team responsible for supporting our high value customer's
needs including but not limited to internet connectivity,
WWEEBB hosting and firewall subscriptions. Essential Duties
and Responsibilities: The primary responsibility is
supporting existing high value customers with existing
products and services. This includes Routers, Switches,
Firewalls, Circuits, VPN, etc. Respond to outages or
performance alerts within SLA guidelines. Working all issues
to closure, which may entail configuration changes, hardware
replacement and vendor coordination. Must be prepared to
take inbound phone calls and be flexible to working overtime
as needed. Ability to write clear well organized emails,
document customer ... www.uia.net/employment.htm - 29 kB
Help
