www.asponline.com - Association of Support Professionals—Tech Support Benchmarks & Best
Practices
Association of Support Professionals—Tech Support Benchmarks & Best
Practices ... service
metrics and provide feedback for quality improvement. 10.
Manages field service personnel ... new initiatives while
maintaining the high quality standards that define this team
today! ... WILL CONSIDER
HOME-BASED INDIVIDUALS WITH HIGH QUALITY INTERNET
CONNECTIONS Highly motivated, customer-oriented individuals ... in
customer-facing role * Very high quality standards *
High-bandwidth person who can ... following levels: Support
Analyst, Senior Support Analyst, Lead Support Analyst
Investigative Software Engineer, Senior Investigative
Software ... Primary
Responsibilities Manage team of 8-10 analysts and engineers.
Provide guidance to team ...
productivity, turnaround time, client satisfaction,
technical quality, and achievement of revenue and margin ... Create policies and procedures to ensure quality
of content. Work closely with product ... as
their patients, and provide high quality customer support.
Available shifts include: Full-time (FT) 2nd shift,
Full-time (FT) 3rd shift, and Part-time (PT) weekends.
Responsibilities include: Providing first level technical
and general support ... www.asponline.com/classifieds.html - 53 kB
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