www.asponline.com - Association of Support Professionals—Tech Support Benchmarks & Best
Practices
Association of Support Professionals—Tech Support Benchmarks & Best
Practices ... coaching
and development, annual reviews, and recruitment. Develop a
retention plan to increase ... model, coordinate with Human
Resources on recruitment, and manage resource deployment to
ensure functional areas are staffed appropriately to ensure
that client requirements are achieved. Skills and
Requirements Senior level experience with the Technical
Support at an organization producing a complex commercial
software product or suite of products. Solid leadership
skills and direct experience with successful team
management, where success is defined as strong retention of
talented staff and achieving quarterly and annual
objectives. Experience with some of the following
technologies preferred: Oracle, SEQUL, Business Objects,
WWEEBB Development, Microsoft Technologies, Java, PL/SEQUL,
and Oracle Developer Toolkit. Must have expertise in, or be
capable of developing expertise in, Oracle and SEQUL.
Experience with and interest in learning new technologies
and staying on the forefront of technological developments.
Education Bachelor’s degree required. Reply to: If you are
interested in ... www.asponline.com/classifieds.html - 53 kB
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