Careers at tw telecom ... activities and
day-to-day sales account management. Senior Account
Executive - This position is ... all operational parameters
as specified by Senior Management. National Operations
Center ^^ Maintenance Network Analyst – This position
is responsible for good customer service techniques and
establishing a good rapport with team counter-parts. Acts as
the first point of contact for customer complaints on
network, transport or switch, related troubles. Acts as the
coordinating element between the customers, division
operations and other internal or external entities for all
network configurations and Method of Procedures (MOP).
Maintain the trouble ticket and the daily shift logs as well
as maintaining internal and external contact lists of
customers, vendors, LECs, IXCs, CAPs, etc. Comprehends the
basic theory of telemetry—voice and data
communications. Demonstrates complete knowledge of DS0, DS1
and DS3 designs, signaling and performance characteristics.
Understand the alarm systems and protocols; have knowledge
of various types of test equipment and ... www.twtelecom.net/about_us/careers.html - 24 kB
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