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www.asponline.com - Association of Support Professionals—Tech Support Benchmarks & Best Practices

Association of Support Professionals—Tech Support Benchmarks & Best Practices

... knowledge base articles as needed * Test for product bugs & log issues for development team * Escalate cases when necessary * Actively contribute to community forums * Deliver feedback to product development team, based on product usage and customer input * Support sales team efforts (recognize new leads and up-sell opportunities, provide internal technical support) * Contribute to ongoing process & workflow improvement * Log customer data and all communications accurately and thoroughly in internal systems * Actively contribute to other functional areas of company Qualifications * Undying passion for technology & customer satisfaction * Boundless curiosity about technology and solving problems * Experience supporting customers or in customer-facing role * Very high quality standards * High-bandwidth person who can work unmonitored (from home) * 4-year Bachelor's degree or equivalent work experience * Excellent written and verbal communication skills * Quick learner * Energetic and enthusiastic * Willingness to ...
www.asponline.com/classifieds.html - 53 kB