www.asponline.com - Association of Support Professionals—Tech Support Benchmarks & Best
Practices
Association of Support Professionals—Tech Support Benchmarks & Best
Practices ... and over-the-phone Software Industry
experience required. Basic troubleshooting skills to
understand and assist ... search engines, text mining or
information visualization, information extraction, XXMMLL
databases, etc. Experience ... search engines, text mining
or information visualization, information extraction, XXMMLL
databases, etc. Proven ... Center), Desktop
Services, Training Services, audio visual support, ResNet
and Computer Labs, Customer Services is dedicated to
increasing the productivity and satisfaction of faculty,
staff and students using information technology at
Northeastern University. It provides customers with a
central point of contact for various resources, providing an
efficient and effective means to answer questions and
resolve issues. The Director will oversee the ongoing
development and delivery of centralized, integrated end-user
computer and information technology support to the
University community, including the I.S. Help Line, Audio
Visual Support, Training Services, student computing and
support labs and the residence hall network services. In
addition, he/she will provide a central point of contact
while ... www.asponline.com/classifieds.html - 53 kB
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